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The Customer Experience Team: “Listen, Know, Touch, Show”

By Bryan Hochstein Like private companies, government agencies often struggle to develop an organization-wide understanding of how day-to-day practices support greater, strategic goals.  Imparting a grand mission statement is a noble thing, but it’s not particularly productive if it gets lost in translation to the rank and file because they’re buried under the daily grind…. Read more »

Budget Tight for blog

Seeking Solutions for Your Agency’s Sequestration/Budget Tightening Dilemmas

By now, you’re likely aware of the potential impact of sequestration: That, if put into play on March 1, the federal government will lose $85 billion in funding resources. It will result in a delay in investments for Department of Defense equipment and facilities; the elimination of hundreds of thousands of families from education/wellness programs… Read more »

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Agencies Must Improve the Job Applicant Experience to Keep Pace with Private Industry

A 20-year cycle of large-scale government retirements has just begun. As indicated in our last blog, some 108,000 federal employees – close to 5 percent – will retire this year. This attrition will only continue to accelerate. To ensure optimal staffing, the Office of Personnel Management (OPM) has set an aspirational target for government recruiters to… Read more »

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How to Survive the Government Sector Retirement Tsunami

If there is still any skepticism about whether we’re in the midst of a government retirement tsunami, these figures should cast aside any doubt: There were 60,000 retirements in the U.S. federal government in the first half of 2012, according to the Partnership for Public Service. That’s the most in a decade. Across the United… Read more »

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A “Down Under” Solution to Solve Your Government Recruitment Dilemmas

It was the late 1990s. The Australian federal government faced a troubling issue that frustrated hiring managers and profoundly impacted productivity: It was taking far too long to process applicants for positions. Manual processes dominated recruiting efforts, and HR personnel and department officials struggled to bring order to what had emerged as a growing, unyielding… Read more »